Frequenty Asked Questions

An eSIM, or “Embedded SIM,” is a digital version of the traditional SIM card. Unlike a physical SIM, the eSIM is already integrated into the mobile device and does not need to be manually inserted. Here are the main differences between an eSIM and a traditional SIM:
Physical Integration: The eSIM is soldered directly onto the phone’s motherboard, eliminating the need for a SIM card slot and reducing the space needed in the phone. Remote Activation: The activation of the eSIM is done through a simple process of scanning a QR code or via an application, without the need to handle a physical card.
Flexibility: With an eSIM, it is easy to change carriers or tariff plans. You can also store multiple profiles on a single eSIM, which is ideal for international travelers who can switch from one local operator to another.
Compatibility: While most new smartphones support eSIMs, some older models are only compatible with physical SIMs. The eSIM offers increased convenience and flexibility, especially for international travelers. It allows you to manage your mobile plans more easily, switch from one carrier to another without physically changing SIM cards, and enjoy a cost-effective solution by avoiding roaming charges.

The compatibility of devices with eSIM cards varies depending on the model and manufacturer. Here are some general guidelines on compatibility:
– Recent Smartphones: The majority of new smartphone models, such as the iPhone (from the XS model onwards), the Samsung Galaxy S series (from the S20 onwards), and the Google Pixel (from Pixel 3 onwards), are compatible with eSIM cards.
– Other Devices: Some models of tablets and smartwatches are also compatible with eSIMs. This includes certain models of iPad, Samsung Galaxy Tab, and smartwatches like the Apple Watch and the Galaxy Watch. Software Updates: Ensure that your device is updated with the latest version of the manufacturer’s software, as this can affect compatibility with eSIMs.

According to numerous partnerships with local operators, simpleSIM proposes eSIMs that works in the following countries. Please note that inside each country, the coverage depends on local operators and their antennas.

First, find the destination you are traveling to. We will suggest all the eSIMs that work in your destination.
Then choose the eSIM that best suits your needs. 3 parameters are important :
– Data volume in gigabytes. To be more than comfortable (except for heavy video usages like streaming, live blogging or video calls), you will need a maximum of 1GB per day.
– Duration of eSIM in days.
– Price 😉
Please note that you can buy your eSIM up to 180 days in advance before activation, except for Japan that have 30 days of validity.
When your choice is made, buy your eSIM and you will receive it immediately by email.

Install your eSIM when you’re at destination or on the day of your departure.
Prerequisite: check the compatibility of your device, and make sure you are connected (Wifi or 4G/5G) before downloading your eSIM.
The installation process is very simple, as all you have to do is scan the QR code you received by email and follow the steps suggested by your smartphone. But we will go into more details here, so you never get stuck.
NB : Disregard SMS messages received from our partners (Orange or Bouygues).
If you encounter any issues during activation, our customer service is available to assist you. Please contact us on whatsapp : +33. 185 091 797.

To switch between different eSIMs or between an eSIM and a physical SIM on your device, follow these steps:
Access Your Device’s Settings: Open the settings on your phone.
Cellular Data Management (or equivalent): Select ‘Cellular Network’ or ‘SIM Card Manager’, depending on your device.
Selecting the Active Plan: You will see a list of your eSIM and SIM plans. Select the one you want to use as your primary line.
Changing Plans: To change plans, simply deactivate the currently active plan and activate the one you want to use.
The ability to switch depends on your phone’s compatibility with multi-SIM features. Some devices can even keep multiple plans active simultaneously.

eSIM cards offer several advantages for international travel:
– No Physical SIM Change: Avoid the hassle of physically changing SIM cards in different countries.
– Easy to Activate: Install and activate your eSIM online before or during your trip.
– Local Rates: Access more favorable local rates by subscribing to local eSIM offers, and save on roaming charges.
– Multiple Profiles: Store multiple eSIM offers on your phone, which is convenient for traveling in several countries.

To check network coverage and rates in different countries on simplesim.fr :
– Visit the online store on the site and check if your destination appears in the list of countries.
– Select Your Destination: Choose the destination country to see the details of the available offers.
– Compare Rates: Review the pricing options to choose the offer that best suits your needs, the duration of your stay, and your budget.

In case of technical problems or questions:
– Consult our Help Section: Check if your question is addressed in this FAQ or our online articles.
– Contact Support: Use our online email, whatsapp or by phone : +33. 185 091 797.