Duration, Termination, and Right of Withdrawal

The eSIM service is provided for a specified duration, mentioned at the time of purchase. Regarding the validity of the service, please note that any ordered eSIM can only be installed and activated by its user within 180 calendar days following the order date. After 180 days from the order, the eSIM can no longer be installed and no refund may be requested.

The contract can be terminated at any time by the user. In case of termination, no refund is made for the unused period.

Regarding the right of withdrawal, in accordance with legislation, a 14-day period after purchase is granted to cancel without charge, provided that the service has not been activated (meaning the QR Code has been scanned on one device). If the service is activated, the right of withdrawal cannot be exercised.

Need help ?

Contact us at help@simplesim.fr for questions related to refunds and returns.