How to install your eSIM

1.

Make sure you are connected

eSIM installation needs an internet connection (WiFi or 4G/5G)
2.

Scan the QRCode

eSIM installation can take up to 2 minutes
3.

Enable Data Roaming

In the eSIM settings, enable Data Roaming if it’s not already on
Tips icon To avoid roaming charges billed by your domestic carrier, check the Cellular Data options of your regular SIM and turn off Data Roaming before you travel!

Need more help ?

iPhone iPhone
Samsung Samsung
Android Android

Video tutorial

🧳 Before you leave

  • Make sure you are connected (Wifi or 4G/5G) before scanning your QR code.
  • Scan the QR code either from the camera app or from Settings / Mobile Service / Add eSIM / Use QR code.
  • In Settings / Mobile Service / your usual SIM card, deactivate Data Roaming.

🛬 Arriving at your destination

  • Exit airplane mode. If you are asked for a PIN code, enter 0000.
  • Go to Settings / Mobile Service / Mobile Data and choose to use your eSIM.
  • In Settings / Mobile Service, select your eSIM and activate Data Roaming.
  • During your trip, you can track your data usage. If you received a link in the e-mail with your eSIM, you can click on it to track your consumption. Otherwise, you can track your usage in your eSIM’s settings (Mobile Service / Abroad over period).

🛫 On your way home

  • In Settings / Mobile Service, select your eSIM then Delete eSIM.
  • When iPhone asks if you wish to update contacts, click Yes.